Traditional hormone replacement therapy (HRT) uses synthetic hormones that are chemically different from the hormones naturally produced in the body. Because of these differences, synthetic hormones are not always utilized efficiently by the body, leading to altered metabolism and potential side effects. Additionally, the “one-size-fits-all” doses set by manufacturers and the additives in these synthetic hormones can contribute to unwanted reactions. Although synthetic hormones have been used for many years and do relieve symptoms, current scientific literature has shown they can cause harm in some patients.
Bioidentical hormones, on the other hand, have the exact chemical structure as the hormones your body naturally produces. This similarity allows them to be metabolized more efficiently by the body, leading to fewer side effects. Because BHRT is compounded, the dose and method of administration can be tailored to meet your individual needs, creating a more personalized treatment plan. Essentially, bioidentical hormones are made just for you.
An increasing body of research suggests that BHRT may offer protective and preventive health benefits, in addition to alleviating menopause symptoms. With fewer side effects and more effective results, it’s an option that aligns more closely with your body's natural hormone balance.
The concerns about the safety of hormone replacement therapy (HRT) often stem from a large synthetic HRT study conducted in the early 2000s. This study suggested an increased risk of breast cancer, heart disease, and stroke in women using synthetic hormones. These results led many to question the safety of hormone therapy.
However, further review of the study has shown significant flaws in both the study's methods and the population chosen, which skewed the findings. It was determined that the participants in the trial were not representative of the broader population, and the type of synthetic hormones used may not reflect modern HRT practices.
In fact, more recent research is increasingly demonstrating that hormone therapy, when started early in menopause and administered properly, can be both safe and beneficial. Properly managed hormone therapy has shown to improve quality of life, reduce symptoms of menopause, and even reduce the risk of osteoporosis.
What You Need to Know:
When considering Bioidentical Hormone Replacement Therapy (BHRT), it’s important to understand that treatment should always be personalized. During your appointment, your provider will:
Discuss the risks and benefits of BHRT based on your unique health history.
Assess whether BHRT is the right approach for your specific needs.
Ensure that the treatment is tailored to you, with close monitoring for optimal safety and effectiveness.
Together, you and your provider will make an informed decision based on the latest evidence and your personal health goals.
In most cases, your prescriptions can be sent to the pharmacy of your choice. However, if your provider determines that a compounded medication is the best option for you, they may recommend using a specialized compounding pharmacy.
These pharmacies are staffed by pharmacists with expertise in preparing customized medications. In some cases, compounded medications may need to be shipped to you directly.
If you're using a compounding pharmacy, we recommend speaking with the pharmacist about shipping options, timelines, and potential coverage through your insurance.
Our practice is currently primarily virtual, making it easy and convenient to begin your care from the comfort of your home.
To get started, please email info@infinityfhc.ca with the following information:
Full Name
Date of Birth
Alberta Health Care Number
Gender
Once we receive your information, our administrative assistant will send you an invitation to AVA Connect, along with consent and intake forms to complete.
After your forms have been reviewed, you’ll receive a lab requisition via your secure AVA Connect portal, along with collection instructions. Please print the requisition and take it to the nearest AHS lab for sample collection.
Lab results typically take 5–7 business days to be processed. You are welcome to pre-book your appointment, but please ensure it is scheduled at least 5–7 business days after your lab collection to allow time for all results to be received.
Booking Your Initial Appointment
Appointments are booked through your AVA Connect portal. For your initial visit, please be sure to select one of the following appointment types:
Initial Phone Appointment
Initial Video Appointment
Initial In-person Appointment
⚠️ Please do not book a follow-up appointment as your initial visit — it will be canceled, as follow-up slots do not allow sufficient time for a comprehensive initial consultation.
Appointment Details
Phone Appointments: Your provider will call you at the scheduled time. If the call is not answered, a second attempt will be made five minutes later.
Video Appointments: A secure video link will be sent to your email at the time of your appointment.
In-Person Appointments:
- With Nicole McKell on Tuesdays at Stoney Creek Clinic in Camrose, Alberta
- With Hope Rabel on Wednesdays at Refresh Wellness Centre in Wetaskwin, Alberta
A Nurse Practitioner (NP) is a registered nurse with advanced graduate-level education and clinical training. This additional qualification allows NPs to work as independent healthcare providers with an expanded scope of practice. Nurse Practitioners can:
Perform physical exams
Take detailed health histories
Diagnose and manage a wide range of health conditions
Order and interpret lab tests and diagnostic imaging
Prescribe medications
Refer patients to specialists when needed
NPs combine a strong nursing foundation with medical expertise to provide comprehensive, patient-centered care
Only Alberta residents are able to utilize our service at this time due to our Nurse Practitioners(NP) being only licensed in Alberta.
Please note that all services provided at our clinic are private and are not covered by Alberta Health Care. Patients are responsible for the full cost of services at the time of booking or as per the agreed payment plan.
Some extended health benefits, or Health Spending Accounts (HSAs) may offer reimbursement. We recommend checking with your insurance provider regarding your individual coverage.
Private Insurance Coverage and Tax Information
Some private insurance plans may reimburse Nurse Practitioner (NP) services through a Health Spending Account (HSA). We recommend contacting your insurance provider directly to confirm your individual coverage.
Please note that Nurse Practitioners (NPs) are not the same as Naturopathic Doctors (NDs), and coverage for ND services does not apply to NP services.
Additionally, services provided by Nurse Practitioners are eligible for federal tax deductions as a medical expense.
Functional Medicine New Patient Care Plans
Our new patient programs provide a thorough initial assessment, a personalized care plan, and structured follow-up to support health goals over the first year.
Hope Rabel, NP - $900.00
Includes:
- Lab requisition if clinically indicated (via AHS)
Initial 60-minute consultation
Up to two 45-minute follow-up appointments
Up to 15 secure messages with your provider
Split Payment Option:
First payment: $500 (includes initial consultation and onboarding support for first 3 months)
Second payment: $400 (covers follow-up appointments and continued care, billed before the 3-month follow-up)
Nicole McKell, NP - $800.00
Includes:
Lab requisition if clinically indicated (via AHS)
Initial 60-minute consultation
Up to two 45-minute follow-up appointments
Up to 15 secure messages with your provider
Split Payment Option:
- First payment: $450 (includes initial consultation and onboarding support for first 3 months)
- Second payment: $350 (covers follow-up appointments and continued care, billed before the 3-month follow-up)
Shelby St. Jean, NP - $700.00
Includes:
Lab requisition if clinically indicated (via AHS)
Initial 60-minute consultation
Up to two 45-minute follow-up appointments
Up to 15 secure messages with your provider
Split Payment Option:
First payment: $400 (includes initial consultation and onboarding support)
Second payment: $300 (covers follow-up appointments and continued care, billed before the 3-month follow-up)
Pediatric Care Plan
For children and youth, we offer a reduced annual rate.
Children's Annual Plan – $350 per year
Initial consultation
Follow-up support as clinically appropriate
Secure messaging with your provider
Lab requisition if clinically indicated
Additional Information
Plans are valid for 12 months from the date of the initial appointment
Unused visits or messages do not carry forward
Additional appointments are billed at $75 per 15 minutes
Secure messaging is intended for brief questions or follow-up rather than new or complex concerns
Payment Policy
Payment is required to secure the initial appointment.
Once a plan has been initiated, it is non-refundable.
These programs are intended to allow providers to offer thoughtful, individualized care while maintaining appropriate access and support for patients.
Functional Medicine Annual Care Plans (Returning Patients)
Our annual plans are designed for patients who have completed their initial year of care and want ongoing access and support from their provider.
Basic Plan – $449 per year
Best suited for patients whose care plans are stable and who require minimal ongoing follow-up.
Includes:
- One 45-minute follow-up appointment
- Up to 10 secure messages with your provider
- Annual lab requisition if clinically indicated
Additional services:
- Extra appointments billed at $250 per additional appointment.
Standard Plan – $599 per year
Best suited for patients who are mostly stable in their care plan and like to check in twice a year to maintain progress.
Includes:
- Two 45-minute follow-up appointments
- Up to 15 secure messages with your provider
- Annual lab requisition if clinically indicated
Additional services:
- Extra appointments billed at $250 per additional appointment.
Premium Plan – $799 per year
Designed for patients who require more frequent support or have more complex care needs.
Includes:
- Three 45-minute follow-up appointments
- Up to 20 secure messages with your provider
- Priority messaging access
- Annual lab requisition if clinically indicated
Additional services:
- Extra appointments billed at $250 per additional appointment.
Additional Information
- Plans are valid for 12 months from the date of purchase
- Unused visits or messages do not roll over
- Secure messaging is intended for brief questions or follow-up rather than new or complex concerns
- Typical response time is 2 to 3 business days
Additional Fees
Some services require additional time outside of appointments.General guidelines include:
Forms and administrative requests
- Short forms: $30
- Complex forms: $50 to $100 depending on time required
Insurance medical authorization forms
- $35 per form
Patients will be notified and approval obtained before forms are completed whenever possible.
Infinity Functional Healthcare Health Coach Pricing
Ripple Package
Test the waters and start building momentum.
1 × 75-minute Intro Session
5 × 30-minute Follow-Ups
Investment:
$360 for 6 sessions total
(perfect for quick calibration and light ongoing support.)
Wave Package
Ride the wave with steady progress and accountability.
1 × 75-minute Intro Session
11 × 30-minute Follow-Ups
Investment:
$720 for 12 sessions total
(ideal for deeper habit-building and longer-term goals.)
Surge Package
Lean all the way in — create lasting change with full support.
1 × 75-minute Intro Session
19 × 30-minute Follow-Ups
Investment:
$1200 for 20 sessions total
(for sustained transformation and consistent coaching.)
The Flow Plan
Stay on course with gentle, seasonal check-ins to recalibrate, refresh, and keep your progress flowing.
Investment:
$180/year
(4 × 45-minute sessions at $45 each)
